Michael A. Norman has been the Head, Content Access Management at the University of Illinois at Urbana-Champaign Library since 2006. Previously, he was the Head of Serials Cataloging at the UIUC Library from 2002-2005. Before coming to the University of Illinois, he held the position of Head of Technical Services at the Savannah College of Art and Design (1999-2002) and Cataloger/Humanities Collection Development Librarian at Appalachian State University (1996-1999). Michael received his MLIS from the University of North Carolina. His areas of research include providing successful access to library resources, search, discovery, and delivery of library content, transitioning technical service departments to deal with the emerging information age, metadata standards, serials management, and the history of the libraries.