Technology Services Coordinator, West Des Moines Public Library
Louise Alcorn is the Technology Services Coordinator and webmistress at the West Des Moines (Iowa) Public Library. She presents at local, state and national library conferences on technology topics with a strong focus on implementing technology solutions in small- to mid-size public libraries. She also participates in the steering committee for the internationally-recognized Library Technology (LibTech) Conference held annually at Macalester College. She has authored two books on library technology topics. Louise earned her MILS at the University of Michigan’s School of Information and also has a B.A. in American Studies from Grinnell College. Louise can be found online, participating with gusto and some wit in library discussions on access to technology, cyber privacy, library customer service, and how to help patrons print off their email without going mad. She has received numerous kudos for creating clear explanations of tough tech topics for patrons, staff and her fellow pilgrims in the wider library journey. Her favorite soapboxes are “make it simple, not stupid” and “don’t reinvent the wheel”.