photo of Tobi Hines Tobi Hines

Tobi Hines is the Head of Operations & Outreach at Albert R. Mann Library, part of the Cornell University Library system. In this role, she oversees the access services, interlibrary loan, reference, and outreach departments. She serves on the library’s learning technologies committee, which assists with the design and assessment of library learning spaces, as well as the usability working group, which provides guidance and coordination for studies, surveys, and other methods to improve the usability of library systems and websites. It is through her work on these committees, as well as her experience as the chair of the website development team, that she has become increasingly interested in user experience (UX) design, and how those principles can be applied to library spaces and services.

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