User experience (UX) is often summarized as the usability, efficiency, and productivity of the interaction between human and system. Accordingly, many are quick to surmise that UX falls entirely in the IT domain. Nothing could be further from the truth.
Learn how one library harnessed the individual strengths and perspectives at their organization by forming a team that embraces the multidisciplinary nature of UX rather than smothers it. Understanding that creativity and design can come from anyone willing to sketch ideas, these sketches became a shared language facilitating iterative conversations which have been instrumental in building user-focused services and products across the library.