Balancing Business Intelligence and User Privacy in Web Application Development
User privacy is a core value for libraries. Making sound, justifiable decisions about resource allocation requires detailed information about user behavior. At our institution, we are increasingly leveraging enterprise data to aggregate usage information in ways that protect the privacy of individuals while still allowing us to gather valuable insights about usage of our tools by various campus populations. I will describe how my team has built applications designed from the ground up to gather and analyze usage data while protecting user privacy.