Technology Service Now: techniques to develop a data-driven staff training program

Phoenix Public Library has implemented a comprehensive training program to help staff develop the competence, confidence, and resilience needed to successfully assist customers with mobile devices and eMedia resources. Learn about the 5 step process we used to identify the necessary competencies, gather benchmark data, deliver training, and measure training outcomes to create a Digitally Fluent culture. You will leave with all the tools you need to enhance your library’s level of Digital Fluency including benchmarking staff technology capabilities using Library Edge, Project Outcome, and the NorthStar Digital Literacy Assessment.

Presentation slides

Digital fluency competencies

Mobile device basics

Admin proposal

Intermediate Library Operations
Location: Cripple Creek 1 Date: November 11, 2017 Time: 9:00 am - 10:30 am photo of Aimee Fifarek Aimee Fifarek