Journey Mapping: Uncovering the diverse student experience at UTSA Libraries

Using the UX methodology, journey mapping, our poster will illustrate our student population’s library experience. Not all journeys are the same, yet the library can make efforts to understand commonalities in our users’ paths, questions, barriers and motivations. Within the context of our students’ diverse backgrounds and our University’s position as a young Hispanic Serving Institution, we will show how the process of creating journey maps helps us gain insights into our unique user populations.

Beginner Poster
Location: Poster Area Date: November 11, 2017 Time: 3:15 pm - 4:15 pm Veronica Rodriguez Carolyn Ellis