The challenges facing libraries are complex and varied. Opportunities for improving patron’s experiences are plentiful and can be managed with very modest resources. Using the Design Thinking Toolkit for Libraries, an open source, step-by-step guide created by IDEO with Bill and Melinda Gates Foundation support, participants learn how to leverage design strategies to better understand and serve library patrons.
- Apply human centered design concepts to better understand and deliver technology centered services for your patrons
- Find inspiration in everyday environments that are responsive to your patron’s needs
- Create low-risk and low-cost experiments to identify actionable patron service improvements